How can I speak to Scottish power customer services & care?
Scottish Power are one of the big six energy companies and while energy companies as a whole don’t have the best reputations for customer service, the Scottish Power contact number and their UK customer service team is one of the better ones.
You can contact them on social media via Facebook, publicly on their wall or Privately via Direct Messenger, they have over 17,000 followers so are likely to answer quite quickly:
Twitter is also a good option as you can direct Tweet them which will be seen by their 22,000+ followers so again you are likely to get a speedy answer:
There are a lot of things you can do via the website and/or mobile app including:
Enter Meter Readings, register for an online account or make a card payment, but if you still need to speak to someone it has been made pretty easy.
Gas and Electric customers can phone 0800 027 0072 Monday-Friday 8am-10pm and Saturday 8.30am-6pm.
Boiler and Radiator customers can phone 0800 001 5214 Monday-Friday 8am-8pm and Saturday 8am-5pm. In an emergency situation, you can also call their 24-hour helpline on 0800 111 4686.
How can I get in touch with Scottish Power to make a complaint?
For appointments and technical issues, you can ring 0800 001 5136 Monday to Friday 8am-8pm and Saturday 8am-5pm
For Sales enquiries, you can ring 0800 027 6464 Monday to Friday 8am-7pm and Saturday 9am-1pm.
Small and Medium sized businesses can call the dedicated business help and support line on 0800 040 7002 Monday-Friday 8am-7pm and Saturday 9am-1pm this is also the sales line for small and medium businesses.
Feed in tariff customers can ring 0800 001 5156 Monday – Friday 8am-4:45pm.
If you need to complain to Scottish Power there is a 3-step process
Step 1 – Is to call the helpline:
08000270072 (Monday to Friday 8am-10pm or Saturday 8.30am to 6pm)
You can email:
You can Write:
ScottishPower Customer Services, 320 St Vincent St. Glasgow G2 5AD
Stage 2 – If your complaint can not be answered straight away then it will move to a dedicated complaints team, they will then have 14 days to answer the complaint 90% are answered satisfactorily in this time.
Stage 3 – If they cannot resolve your complaint in 14 days then your complaint will move to stage three where they have 8 weeks to respond.
If you are still not happy with the final answer given in stage three you can contact the Energy Ombudsman who will review your case and make an independent answer. You will need to have completed the Scottish Power 3 stage complaints process prior to going to the ombudsman.
You can ring them on:
0334 440 1624 (Monday to Friday 9am-6pm, Saturday 9am-1pm)
You can Fax them on:
0334 440 1625
Or use the text phone:
0330 440 1600
You can email the ombudsman directly: firstname.lastname@example.org
Or if you prefer you can write to their physical address, make sure you keep a copy of any correspondence you send. Here is the address:
Ombudsman Services: Energy
PO Box 966